NAVAIRRAInfinite Ways to Fly
For operators interested in joining our fleet, click here or email fleetmanagement@navairra.com.
©2025 NAVAIRRA All rights reserved.
This Customer Service Agreement ("Agreement") is entered into between:
NAVAIRRA ("Broker," "Company," "we," "us," or "our"), an online brokerage platform facilitating multi-modal transportation and ancillary services, and
You ("Traveler," "Customer," "you," or "your"), the individual or entity booking transportation and related services through the NAVAIRRA Platform.
By accessing or using NAVAIRRA's services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement.
For purposes of this Agreement:
"Platform": The NAVAIRRA website, mobile application, API, and all related digital services and tools
"Transportation Services": Charter services for aircraft, boats, trains, motor vehicles, and other conveyances arranged through our Platform
"Ancillary Services": Additional services including but not limited to catering, accommodations, ground transportation, concierge services, event planning, and travel insurance
"Service Provider": Third-party companies that provide actual transportation or ancillary services
"Booking": A confirmed reservation for transportation or ancillary services
"Service Fee": The brokerage fee charged by NAVAIRRA for facilitating bookings
"Service Cost": The price charged by the Service Provider for the actual service
"Total Cost": The combined amount including Service Cost, Service Fee, taxes, and any additional charges
"Passenger": Any individual traveling on a booked transportation service
"Charter": Private hire of transportation for exclusive use
"Multi-Modal Journey": Travel involving multiple types of transportation services
NAVAIRRA facilitates bookings for the following transportation modes:
3.1.1 Aircraft Charter Services
Private jets and turboprops
Helicopters
Seaplanes and amphibious aircraft
Cargo aircraft
Air ambulance services
One-way, round-trip, and multi-leg flights
Empty leg opportunities
3.1.2 Marine Vessel Charter Services
Luxury yachts and superyachts
Sailboats and catamarans
Speedboats and motorboats
Party boats and event vessels
Ferry services
Water taxis
Houseboats
Cruise charters
3.1.3 Rail Charter Services
Private railcar rentals
Luxury train journeys
Corporate rail charters
Scenic railway experiences
Rail freight for special cargo
3.1.4 Motor Vehicle Charter Services
Luxury sedans and limousines
SUVs and vans
Motorcoaches and buses
Exotic and sports cars
Classic and vintage vehicles
RVs and motorhomes
Specialty vehicles (party buses, food trucks, etc.)
Chauffeur services
Self-drive rentals
NAVAIRRA also facilitates the following supplementary services:
3.2.1 Catering and Provisioning
In-flight catering for aircraft
Onboard dining for yachts and trains
Specialty dietary accommodations
Beverage services and bar packages
Celebration cakes and special occasion items
3.2.2 Accommodation Services
Hotel and resort bookings
Vacation rentals and villas
Airport hotels and day rooms
Marina accommodations
Glamping and unique lodging
3.2.3 Ground Services
Airport meet-and-greet
Luggage handling and courier services
VIP lounge access
Fast-track security and customs
Parking services
3.2.4 Concierge Services
Itinerary planning and coordination
Restaurant reservations
Event tickets and entertainment
Personal shopping
Translation and interpretation services
Local guides and tours
3.2.5 Event and Experience Services
Corporate event planning
Wedding and celebration coordination
Adventure and sporting activities
Photography and videography
Entertainment and performers
3.2.6 Travel Protection
Trip cancellation insurance
Travel medical insurance
Evacuation coverage
Baggage and personal property insurance
Weather and delay protection
3.2.7 Special Services
Pet transportation and care
Medical escort services
Security and executive protection
Equipment rental (sports gear, mobility aids, etc.)
Document and visa assistance
IMPORTANT: NAVAIRRA operates exclusively as an intermediary brokerage platform that connects travelers with independent service providers. We facilitate the booking process but do not:
Own, operate, or control any transportation vehicles or vessels
Employ operators, pilots, captains, drivers, crew members, or maintenance personnel
Provide transportation or ancillary services directly
Make operational decisions regarding transportation services
Control or guarantee the quality, safety, or performance of Service Providers
NAVAIRRA offers
Search and Discovery: Tools to search, compare, and evaluate transportation and service options across multiple modes
Booking Facilitation: Streamlined reservation and confirmation processes
Payment Processing: Secure collection and distribution of payments
Multi-Modal Coordination: Seamless integration of different transportation types and ancillary services
Customer Support: Assistance with inquiries, bookings, and issue resolution
Documentation: Booking confirmations, receipts, itineraries, and travel information
Communication: Coordination between travelers and service providers
Quality Assurance: Vetting of service providers and collection of customer feedback
Itinerary Management: Centralized dashboard for managing complex, multi-modal journeys
NAVAIRRA does NOT control or guarantee:
Vehicle/vessel availability, condition, specifications, or amenities
Service schedules, routes, or operational decisions
Safety standards, maintenance practices, or regulatory compliance (though we vet providers)
Weather conditions, traffic, or other environmental factors
Service Provider performance, reliability, or quality
Third-party vendor actions or service delivery
Compatibility or quality of ancillary services
To use NAVAIRRA services, you must:
Be at least 18 years of age (or age of majority in your jurisdiction)
Provide accurate, current, and complete information
Maintain and update your account information promptly
Keep your login credentials secure and confidential
Accept responsibility for all activities under your account
Verify your email address and phone number
We offer different account tiers:
Standard: Basic access to all services
Premium: Enhanced features, priority support, exclusive deals
Corporate: Business travel management tools, reporting, multi-user access
Membership Programs: Subscription-based benefits and discounts
You agree to:
Notify us immediately of any unauthorized access
Use strong, unique passwords
Enable two-factor authentication when available
Log out after each session on shared devices
Not share your account credentials with others
Review account activity regularly
You may NOT use the Platform to:
Violate any laws, regulations, or third-party rights
Impersonate others or provide false information
Interfere with Platform operations, security, or other users
Use automated systems (bots, scrapers) without authorization
Engage in fraudulent activities or money laundering
Harass, abuse, threaten, or harm others
Upload malicious code, viruses, or harmful content
Circumvent security measures or access restrictions
Use services for illegal activities (drug trafficking, human trafficking, etc.)
Make false or fraudulent bookings
Leave fake reviews or manipulate ratings
Resell services without authorization
Step 1: Define Your Journey
Enter origin and destination(s)
Select transportation mode(s)
Specify dates and times
Indicate number of passengers
Add special requirements or preferences
Step 2: Browse Options
Review available vehicles/vessels and service providers
Compare pricing, amenities, and specifications
Read provider ratings and customer reviews
View photos, videos, and detailed descriptions
Check cancellation policies and terms
Step 3: Customize Your Experience
Add ancillary service
Request special accommodations
Build multi-modal itineraries
Select add-ons and upgrades
Submitting a booking request does not guarantee availability
Service Providers have the right to accept or decline requests
Requests may be subject to availability verification
Some services require additional information or documentation
Complex bookings may require manual review (up to 24-48 hours)
Upon confirmation, you will receive:
Unique booking reference number
Complete itinerary with all service details
Service Provider contact information
Payment receipt and invoice
Terms and conditions specific to your booking
Pre-service instructions and requirements
Emergency contact information
Digital tickets or vouchers (when applicable)
Your Total Cost may include:
Base Service Cost:
Transportation charges (per hour, per day, per trip, or per mile/nautical mile)
Minimum booking requirements
Fuel surcharges and operational costs
NAVAIRRA Service Fee:
Percentage-based fee: [X]% of Service Cost, OR
Flat fee: $[amount] per booking, OR
Tiered pricing based on booking value
Disclosed clearly before booking confirmation
All prices quoted in [USD] or local currency as specified
Quotes valid for timeframe specified (typically 24-72 hours)
Final price locked upon booking confirmation
Dynamic pricing may apply to high-demand periods
We provide:
Itemized breakdown of all charges
Clear disclosure of Service Fees before booking
'All-inclusive' vs. 'base price' options
No hidden fees (all charges disclosed upfront)
Accepted Payment Types:
Major credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Digital wallets (Apple Pay, Google Pay, PayPal)
Bank transfers/wire transfers (for bookings over $[amount])
Corporate accounts and invoicing (for approved business clients)
Standard Payment Terms:
Immediate Payment: Full amount due at booking confirmation, OR
Deposit + Balance:
Payment plans: Available for bookings over $[amount] (subject to approval)
Primary currency: [USD or specify]
Multi-currency pricing available
Exchange rates determined at time of payment processing
Currency conversion fees may apply (typically 2-3%)
Refunds issued in original payment currency
Electronic receipts issued immediately upon payment
Detailed invoices available in account dashboard
Downloadable PDF format
Itemized breakdowns for expense reporting
VAT/tax invoices (when applicable)
If we discover a pricing error:
We will notify you promptly
You may accept corrected price or cancel without penalty
We are not obligated to honor erroneous prices
Obvious errors (e.g., $1 for private jet) are not binding
Standard Cancellation Terms:
| Cancellation Timeframe | Refund Amount |
|---|---|
| More than 30 days before departure | 90% refund (Service fee non-refundable) |
| 15-30 days before departure | 50% refund of Service Cost only |
| 7-14 days before departure | 25% refund of Service Cost only |
| Less than 7 days before departure | No refund |
Note: Specific flights may have different cancellation terms set by the Operator. These will be clearly disclosed before booking.
If the Operator cancels your confirmed flight:
Full refund of all charges including service fees
NAVAIRRA will make reasonable efforts to find alternative arrangements
If alternative is more expensive, you pay only the original amount
If alternative is acceptable but less expensive, difference is refunded
If no acceptable alternative, full refund processed within [5-7] business days
We may cancel bookings if:
Payment fails or is fraudulent
You violate this Agreement
Information provided is false or misleading
Operator loses required certifications or insurance
In such cases, refunds are at our discretion.
No cancellation penalties apply for events beyond reasonable control:
Severe weather conditions deemed unsafe by pilot or authorities
Natural disasters (hurricanes, earthquakes, volcanic eruptions)
Government restrictions or airspace closures
Terrorism or security threats
Pandemics or health emergencies
Aircraft mechanical failures requiring safety-related grounding
Force Majeure Refund Policy:
Full refund OR credit toward future booking (your choice)
Refunds processed within [10-14] business days
Credits valid for [12-24] months from issue date
If you fail to appear for your scheduled flight:
No refund provided
Considered a cancellation with less than 24 hours notice
Operator may charge additional fees
Refunds issued to original payment method
Processing time: [5-10] business days after approval
Wire transfer refunds may take longer
Currency conversion fees may apply to international refunds
You must provide:
Correct passenger names (matching government-issued ID)
Accurate contact information
Complete passenger manifest (names, weights, ages)
Special requirements (accessibility needs, medical conditions, pets)
Baggage details
You are responsible for:
Valid government-issued photo identification
Passports for international travel
Visas and entry permits for destination countries
Health certificates or vaccination records if required
Customs declarations
Minor travel consent forms if applicable
You must:
Arrive at designated FBO/airport at scheduled time (typically 15-30 minutes before departure)
Allow sufficient time for security screening
Notify Operator immediately if delayed
Understand that aircraft may depart without you if excessively late
Comply with aircraft weight and size limitations
Declare all baggage accurately
Pay additional fees for excess baggage
Understand that hazardous materials are prohibited
Pack liquids according to aviation regulations
You agree to:
Treat crew, staff, and aircraft with respect
Follow all crew instructions and safety briefings
Refrain from disruptive, abusive, or dangerous behavior
Not consume unauthorized alcohol or drugs
Not smoke on aircraft (unless specifically permitted)
Comply with all FAA regulations and aviation laws
Not interfere with flight operations
You must:
Disclose medical conditions that may affect flight safety
Ensure fitness to fly
Bring necessary medications in carry-on baggage
Follow COVID-19 or other health protocols if applicable
Inform crew of any in-flight medical emergencies
If booking travel for minors:
Children under [X] must be accompanied by adult
Provide parental consent forms if required
Ensure appropriate supervision throughout journey
Comply with unaccompanied minor policies if applicable
If traveling with pets:
Obtain prior approval from Operator
Provide health certificates and vaccination records
Use appropriate carriers or restraints
Pay applicable pet fees
Accept liability for pet behavior and any damage
Submit requests (catering, accessibility, etc.) at time of booking
Understand that special requests are subject to availability and additional fees
Confirm special arrangements before departure
IMPORTANT: NAVAIRRA's total liability to you is limited to the service fees you paid for the specific booking in question.
We are NOT liable for:
Flight Operations: Accidents, incidents, injuries, or death occurring during flights
Operator Actions: Negligence, misconduct, or failures by aircraft operators, pilots, or crew
Delays and Cancellations: Schedule changes, delays, or cancellations for any reason
Property Damage: Loss, damage, or theft of baggage or personal property
Consequential Damages: Missed connections, business losses, vacation disruptions, emotional distress
Third-Party Services: Ground transportation, hotels, catering, or other ancillary services
Force Majeure: Weather, natural disasters, government actions, or other uncontrollable events
Operator Bankruptcy: Financial failure of operators
Regulatory Issues: Changes in aviation regulations or restrictions
The aircraft operator bears full responsibility for:
Flight safety and operations
Aircraft airworthiness and maintenance
Crew qualifications and training
Compliance with FAA/aviation regulations
Passenger safety and wellbeing during flight
Baggage handling and security
NAVAIRRA PROVIDES SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Warranties of merchantability or fitness for particular purpose
Guarantees of uninterrupted or error-free service
Accuracy of operator information or aircraft specifications
Availability of flights or aircraft
Quality of operator services
By using our services, you acknowledge and accept:
Air travel involves inherent risks
Private charter flights may have different safety standards than commercial airlines
Weather and mechanical issues can affect flights
You voluntarily assume these risks
You agree to indemnify, defend, and hold harmless NAVAIRRA, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your violation of this Agreement
Your violation of any laws or regulations
Your negligence or misconduct
False or misleading information you provide
Your use of the Platform or services
NAVAIRRA requires all operators to maintain:
Aviation liability insurance (minimum coverage amounts)
Hull insurance covering aircraft value
Passenger liability coverage
However, we do not guarantee the adequacy of operator insurance for your specific needs.
We strongly recommend you obtain:
Trip Cancellation Insurance: Protects against non-refundable costs
Travel Medical Insurance: Covers medical emergencies during travel
Evacuation Insurance: Covers emergency medical transportation
Baggage Insurance: Protects valuable personal property
Accident Insurance: Provides additional coverage for injuries
NAVAIRRA does not provide insurance coverage
We may offer insurance options through third-party providers
Review policy terms carefully before purchasing
Insurance claims must be filed directly with insurance provider
We collect:
Personal identification information
Contact details
Payment information
Travel preferences and history
Communication records
Device and usage data
Your information is used to:
Process bookings and payments
Communicate with you and operators
Improve our services
Comply with legal requirements
Prevent fraud and ensure security
Send marketing communications (with your consent)
We may share your information with:
Operators (to fulfill bookings)
Payment processors
Service providers and contractors
Law enforcement (when legally required)
Business partners (with your consent)
We implement industry-standard security measures
Payment information is encrypted and tokenized
We comply with applicable data protection laws (GDPR, CCPA, etc.)
You have rights to access, correct, or delete your personal data
For complete details, please review our separate Privacy Policy available at [link].
We collect:
Personal identification information
Contact details
Payment information
Travel preferences and history
Communication records
Device and usage data
Your information is used to:
Process bookings and payments
Communicate with you and operators
Improve our services
Comply with legal requirements
Prevent fraud and ensure security
Send marketing communications (with your consent)
We may share your information with:
Operators (to fulfill bookings)
Payment processors
Service providers and contractors
Law enforcement (when legally required)
Business partners (with your consent)
We implement industry-standard security measures
Payment information is encrypted and tokenized
We comply with applicable data protection laws (GDPR, CCPA, etc.)
You have rights to access, correct, or delete your personal data
For complete details, please review our separate Privacy Policy available at [link].
NAVAIRRA Customer Support:
Email: support@navairra.com
Phone: [24/7 support number]
Live Chat: Available on Platform
Support Hours: 24/7
We provide assistance with:
Booking inquiries and modifications
Payment and billing questions
Technical Platform issues
General travel information
Complaint resolution
Emergency support (during active bookings)
Urgent/Emergency: Immediate to 1 hour
Standard Inquiries: Within 24 hours
Non-urgent Matters: Within 48 hours
If you have a complaint:
Contact customer support with details
We will investigate and respond within 3 business days
If unresolved, you may escalate according to Section 13
Before pursuing formal action, you agree to:
Contact NAVAIRRA customer support in writing
Provide detailed description of the issue
Allow us 30 days to investigate and respond
Engage in good-faith negotiation to resolve the matter
If informal resolution fails, parties agree to:
Attempt mediation before litigation or arbitration
Share mediation costs equally
Use a mutually agreed mediator
Mediate in California
IMPORTANT ARBITRATION CLAUSE:
Any dispute, claim, or controversy arising from or relating to this Agreement or your use of NAVAIRRA services shall be resolved by binding arbitration rather than in court, except:
Small claims court matters (under jurisdictional limits)
Intellectual property disputes
Injunctive relief requests
Arbitration Terms:
Governed by Federal Arbitration Act
Administered by American Arbitration Association or JAMS
Conducted under AAA Consumer Arbitration Rules
Single arbitrator selected per AAA rules
Location: Los Angeles, California
Each party bears own attorney fees unless rules provide otherwise
Arbitrator's decision is final and binding
Limited grounds for appeal
CLASS ACTION WAIVER: You agree that disputes will be resolved on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.
This Agreement is governed by the laws of [State/Country], without regard to conflict of law principles.
If litigation is permitted, exclusive jurisdiction and venue shall be in the state and federal courts located in Los Angeles, California.
Any claim must be filed within one (1) year of the event giving rise to the claim, or it is permanently barred.
All Platform content, features, and functionality are owned by NAVAIRRA and protected by copyright, trademark, and other intellectual property laws, including:
Website and app design
Software and technology
Logos, branding, and trademarks
Content, text, and graphics
Proprietary algorithms and processes
We grant you a limited, non-exclusive, non-transferable, revocable license to:
Access and use the Platform for personal, non-commercial purposes
View and download information for your bookings
You may NOT:
Reproduce, distribute, or create derivative works
Reverse engineer or decompile Platform technology
Remove copyright or proprietary notices
Use our trademarks without written permission
Frame or mirror Platform content
If you submit reviews, photos, or other content:
You retain ownership of your content
You grant NAVAIRRA a worldwide, royalty-free license to use, display, and distribute your content
You represent that you have rights to submit the content
You agree not to submit illegal, offensive, or infringing content
Any feedback, suggestions, or ideas you provide become our property, and we may use them without compensation or attribution.
You may close your account at any time by:
Contacting customer support
Following account closure procedures
Fulfilling all outstanding booking obligations
We may suspend or terminate your account immediately if:
You breach this Agreement
You provide false or misleading information
You engage in fraudulent activity
You violate laws or regulations
Your conduct harms or could harm NAVAIRRA or others
You abuse customer support staff
You create multiple accounts after termination
Upon termination:
Your right to use the Platform ends immediately
Outstanding payments remain due
Confirmed bookings may still be honored (at our discretion)
Certain provisions survive termination (liability, indemnification, dispute resolution)
We may retain your data as required by law or policy
This Agreement, together with our Privacy Policy and any specific booking terms, constitutes the entire agreement between you and NAVAIRRA regarding your use of our services.
We may update this Agreement at any time
Material changes will be notified via email or Platform notice
Notice provided at least days before effective date
Continued use after changes constitutes acceptance
If you don't agree to changes, discontinue use and close your account
If any provision is found invalid or unenforceable, the remaining provisions continue in full force and effect.
Our failure to enforce any provision does not waive our right to enforce it later or enforce other provisions.
You may not transfer or assign your rights under this Agreement
We may assign this Agreement to affiliates, successors, or in connection with merger/acquisitiont
Your rights and obligations bind your heirs and legal representatives
Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or technical failures.
This Agreement does not create a partnership, joint venture, employment, or agency relationship between you and NAVAIRRA.
This Agreement is between you and NAVAIRRA. Operators are not third-party beneficiaries with enforcement rights.
To You: We may send notices via email, Platform notifications, or postal mail to your registered address.
To Us: Send legal notices to: NAVAIRRA Legal Department
This Agreement is written in English. Any translations are for convenience only; the English version controls in case of conflict.
Section headings are for convenience only and do not affect interpretation.
For international flights:
You are responsible for all customs, immigration, and entry requirements
Additional documentation may be required
Different cancellation terms may apply
Currency conversion and international fees apply
Travel advisories and restrictions may affect bookings
We strive to accommodate travelers with disabilities
Notify us of accessibility needs at time of booking
Accommodations subject to aircraft capabilities and operator approval
Service animals require advance notice and documentation
We may offer loyalty points or rewards programs
Terms and conditions govern program participation
Points have no cash value unless otherwise stated
Programs may be modified or discontinued
Gift certificates and travel credits subject to separate terms
Expiration dates apply
Non-transferable unless specified
No cash value
You may receive promotional emails and offers
Opt-out available in account settings or via unsubscribe links
Transactional emails (booking confirmations) cannot be opted out
We do not sell your contact information
NAVAIRRA conducts reasonable due diligence on operators, including verification of:
FAA certifications and operating authority
Insurance coverage
Safety records
Customer reviews and ratings
However, we do not guarantee operator safety or performance.
For your safety:
Follow all crew instructions
Attend safety briefings
Familiarize yourself with emergency exits and equipment
Report safety concerns immediately
Do not interfere with crew or flight operations
All flights subject to FAA regulations (or equivalent authority)
Operators responsible for regulatory compliance
You must comply with TSA, customs, and security requirements
Violations may result in denied boarding or legal consequences
By clicking "I Agree," creating an account, or using NAVAIRRA services, you acknowledge that:
You have read and understood this entire Agreement
You agree to be legally bound by all terms and conditions
You understand NAVAIRRA's role as a broker, not an air carrier
You accept the limitations of liability and warranty disclaimers
You agree to binding arbitration and class action waiver
You are of legal age and capacity to enter this Agreement
All information you provide is accurate and truthful
You consent to electronic signatures and agree that electronic acceptance has the same legal effect as a handwritten signature.
NAVAIRRA
Mailing Address: NAVAIRRA, Los Angeles, CA
Customer Support: support@navairra.com
Legal Department: legal@navairra.com
Billing Questions: billing@navairra.com
Emergency Support (Active Bookings): support@navairra.com
NAVAIRRAInfinite Ways to Fly
For operators interested in joining our fleet, click here or email fleetmanagement@navairra.com.
©2025 NAVAIRRA All rights reserved.